Use this page to find the answers to the typical help questions.
About My Property TV and it's TV Shows
The Free TV Shows will be available for viewing for 4 weeks from their release date.
The Premium TV shows will be available for viewing indefinitely.
You should be able to watch the TV Shows on most computers/devices with a current operating system and web browser. We have tested the website with the following operating systems and web browsers:-
Windows 10 with Internet Explorer 11, Edge and the current releases of Chrome, Firefox and Opera.
Windows 7 SP1 and 8.1 with Internet Explorer 11 and the current release of Chrome.
macOS 10.12.x - 10.14.x with Safari and the current release of Chrome.
iOS 9.3.x - 12.x with Safari and the current release of Chrome.
Android 6.x - 9.x with the current release of Chrome.
Notes:-
On iPhone's running iOS 9.x the TV Shows will only display full screen, and may not support the "DVR" functionality of Live TV Shows.
On phones, tablets and newer web browsers the TV Show's video may not auto-start, or may auto-start with the sound muted. You may need to use the media player controls to play or un-mute the TV Show.
In order to get the best viewing experience you'll need a broadband Internet connection which can consistently download data from the Internet with a download speed of 4Mbps (4096kbps or 512kBps) or better for SD quality video and 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video.
We recommend that you test the download speed of your internet connection on multiple occasions, especially during 6:00pm and 10:00pm on week nights in order to determine the regularly attainable download speeds on your Internet connection during peak Internet usage times.
We recommend that you use the speed test service provided by Ookla which allows you to independently test the achievable download speed of your Internet connection.
You can use the media player controls to watch the TV Show in full screen.
Our media player supports casting which allows viewers to send a TV Show's video to a different screen while using their device as a remote control.
Casting to an Apple TV via AirPlay is supported in Safari on iOS & macOS and Chrome on iOS.
Casting to a Google Chromecast or Chomecast enabled device (E.g. TV or SetTop Box) via Google Cast is supported in Google Chrome on Android, Windows and macOS.
Casting is not supported in any other browsers.
The provider uploads a Full HD quality recording of the TV Show to Vimeo.
Vimeo then transcodes the TV Show into Apple HLS format at various resolutions and bit-rates so they can make the TV Show available to as wide a range of computers and devices as possible.
They then publish the Vimeo HLS playlist for the TV Show to this website.
Your computer/device should automatically select the appropriate video stream based on the screen resolution of your computer/device and the speed of your Internet connection.
This configuration ensures that we can support thousands of concurrent viewers and the viewing experience isn't impacted by the location of the viewer or the number of concurrent viewers.
The Live TV Show is live streamed in SD quality from the providers TV studio to a Wowza Streaming Engine server which is hosted in one of Amazon Web Services Sydney data centres over a high speed Internet connection.
A Wowza Streaming Engine server then transcodes the live stream into Apple HLS format at various resolutions and bit-rates so they can make the TV Show available to as wide a range of computers and devices as possible.
They then use Amazon Web Services CloudFront service which is Amazon Web Services global Content Distribution Network (CDN) to distribute the Wowza Streaming Engine HLS playlist and video streams.
Finally they publish the Amazon Web Services CloudFront HLS playlist for the TV Show to this website.
Your computer/device should atomically select the appropriate video stream based on the screen resolution of your computer/device and the speed of your Internet connection.
This configuration ensures that we can support thousands of concurrent viewers and the viewing experience isn't impacted by the location of the viewer, the number of concurrent viewers, the capacity of the Wowza Streaming Engine Server or the capacity of the TV studio's Internet connection.
We strongly encourage you watch the Live TV Shows at the scheduled time so you can participate in the Live TV Show.
The Live TV Shows will support "DVR" functionality. This will enable you to watch and/or re-watch the Live TV Show in the period between the scheduled broadcast time and when they replace the live broadcast with a Full HD quality recording of the TV Show.
If the TV Show is still in progress when you join, then you'll receive the live TV Show and you will have the option to skip to an earlier position in the TV Show so you can watch the TV Show from the start or a position of your choice.
If the TV Show has concluded when you join, then you'll receive the TV Show from the start of the broadcast and you will have the option to skip to a later position in the TV Show so you can watch the TV Show from the start or a position of your choice.
Please Note: You will only be able call in and ask questions if you are watching the TV Show live. If you are watching the TV Show on replay then you won't be able to participate in the TV Show.
The Live TV Shows will support Digital Video Recording (DVR) functionality. This will enable you to watch and/or re-watch the Live TV Shows in the period between the scheduled broadcast time and when they replace the live broadcast with a Full HD quality recording of the TV Show.
If the TV Show is still in progress when you join, then you'll receive the live TV Show and you will have the option to skip to an earlier position in the TV Show so you can watch the TV Show from the start or a position of your choice.
If the TV Show has concluded when you join, then you'll receive the TV Show from the start of the broadcast and you will have the option to skip to a later position in the TV Show so you can watch the TV Show from the start or a position of your choice.
Please Note: You will only be able call in and ask questions if you are watching the TV Show live. If you are watching the TV Show on replay then you won't be able to participate in the TV Show.
The provider cannot guarantee that a recording of any Live TV Show will be made available. Availability will depend on the ability of the provider to successfully make a recording of the Live TV Show.
If they are able to successfully record the Live TV Show then they will typically replace the live broadcast of the TV Show with a Full HD quality recording of the TV Show within 24 hours of the end of the live broadcast.
My Property TV Support
This typically occurs when a TV Show's video is not available.
If you joined a Live TV Show around the scheduled start time, then the provider may not have started streaming the Live TV Show when you joined the broadcast. Try refreshing the Media page to see if the TV Show's video is now available.
If you are experiencing issues at other times then try refreshing the Media page to see if the TV Show is now available. If the issue persists then please visit the Contact Us page and use the Contact Form to bring this issue to our attention.
This typically occurs when a TV Show's video is not available.
If you joined a Live TV Show around the scheduled start time, then the provider may not have started streaming the Live TV Show when you joined the broadcast. Try refreshing the Media page to see if the TV Show's video is now available.
If you are experiencing issues at other times then try refreshing the Media page to see if the TV Show is now available. If the issue persists then please visit the Contact Us page and use the Contact Form to bring this issue to our attention.
This typically occurs when a TV Show's video is not available.
If you joined a Live TV Show around the scheduled start time, then the provider may not have started streaming the Live TV Show when you joined the broadcast. Try refreshing the Media page to see if the TV Show's video is now available.
If you are experiencing issues at other times then try refreshing the Media page to see if the TV Show is now available. If the issue persists then please visit the Contact Us page and use the Contact Form to bring this issue to our attention.
This is usually because your computer/device has atomically selected a video stream with a lower bit-rate and/or resolution.
We recommend you use a network and/or Internet connection which can consistently download data from the Internet with at a download speed of 4Mbps (4096kbps or 512kBps) or better for SD quality video and 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video.
Please Note: Our Live TV Shows are streamed in SD (1024x576) format and our Recorded TV-Shows are streamed in Full HD (1920x1080) format so if you are watching the TV Show's video full screen or by casting then you may notice some pixelation of the TV Show's video when the TV Show's video is resized for display on a screen with a higher resolution than that of the video stream.
This typically occurs if your network and/or Internet connection is unable to consistently download data from the Internet with at a download speed of 4Mbps (4096kbps or 512kBps) or better for SD quality video and 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video.
We recommend you use a network and/or Internet connection which can consistently download data from the Internet with at a download speed of 4Mbps (4096kbps or 512kBps) or better for SD quality video and 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video.
There can be an almost infinite number of factors which are causing the playback issues, but the common things to consider are:-
Are you using Wi-Fi?
Wi-Fi connection and transfer speeds can be significantly slower than cable connections. Wi-Fi connection and transfer speeds are greatly affected by variations in signal strength and by the number of devices currently using the Wi-Fi network.
If you are using Wi-Fi it could be that your transfer speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
Wi-Fi connections sometimes disconnect and automatically reconnect. Whilst these disconnects and reconnects typically aren't noticed when browsing the Internet, they can have a significant impact streaming video.
Wi-Fi signals can be impacted by other Wi-Fi networks which are within range of your Wi-Fi network that are using the same Wi-Fi channel as your Wi-Fi network.
Wi-Fi signals can be impacted by other Wi-Fi networks which are within range of your Wi-Fi network which uses a Wi-Fi channel which overlaps the Wi-Fi channel used by your Wi-Fi network.
We strongly recommend you use a cabled connection where possible.
You should ensure you are in an area with a very good signal strength and if possible ensure no other devices are currently using your Wi-Fi Network.
If your Internet router or Wi-Fi access point and computer/device supports 5GHz Wi-Fi, then you should use 5GHz Wi-Fi rather 2.4GHz Wi-Fi. 5GHz Wi-Fi supports higher speeds than 2.4GHz Wi-Fi and you're less likely to have other 5GHz Wi-Fi networks which are within range of your Wi-Fi network which share or overlap the Wi-Fi channel used by your Wi-Fi network.
If you only have access to a 2.4GHz Wi-Fi connection, then you should check what other devices are using your Wi-Fi network, and whether any Wi-Fi networks which are within range of your Wi-Fi network share or overlap the Wi-Fi channel used by your Wi-Fi network.
Are you using Mobile or Wireless broadband?
Mobile or Wireless broadband download speeds are greatly affected by variations in signal strength and by the number of devices currently using the Mobile network in your area.
Mobile or Wireless broadband connections often switch between 4G, 3G and HSPA signals based on signal strength and the number of devices currently using the Mobile network in your area.
If you are using Mobile or Wireless broadband it could be that your download speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
Wireless broadband connections sometimes disconnect and automatically reconnect. Whilst these disconnects and reconnects typically aren't noticed when browsing the Internet, they can have a significant impact streaming video.
We strongly recommend you ensure you are in an area with a very good signal strength.
Do your download speeds vary significantly between peak and off-peak periods?
If your download speeds vary significantly between peak (E.g. 6-10pm) and off-peak (E.g. 2-6am) periods then this typically indicates there may be contention or congestion issues with your Internet connection.
If there are contention or congestion issues then your download speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
We recommend that you perform multiple speed tests during peak and off-peak periods and record the results. You should then discuss the results with your Internet service provider.
The speed test service provided by Ookla allows you to independently test the achievable download speed of your Internet connection. They allow you to test against speed test servers from multiple providers in multiple locations.
If possible you should perform multiple speed tests against your Internet service provider's nearest speed test server, speed test servers located in a nearby large city which are provided by someone other than your Internet service provider and speed test servers located in Sydney or Melbourne which are provided by someone other than your Internet service provider and document the results. These results should assist your Internet service provider in determining if the issue relates to the Internet service provider's network, the Internet service provider's Internet connectivity or the routes on the Internet.
Does your Internet connection disconnect and automatically reconnect?
Whilst these disconnects and reconnects may not be noticed when browsing the Internet, they can impact streaming video.
We recommend that you check your Internet router's connection logs to see how often your Internet connection is disconnecting and reconnecting. If your Internet connection is disconnecting and reconnecting more than once a day then you may wish to discuss this with your Internet service provider.
This typically occurs if your network and/or Internet connection is unable to consistently download data from the Internet with at a download speed of 4Mbps (4096kbps or 512kBps) or better for SD quality video and 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video.
We recommend you use a network and/or Internet connection which can consistently download data from the Internet with at a download speed of 4Mbps (4096kbps or 512kBps) or better for SD quality video and 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video.
There can be an almost infinite number of factors which are causing the playback issues, but the common things to consider are:-
Are you using Wi-Fi?
Wi-Fi connection and transfer speeds can be significantly slower than cable connections. Wi-Fi connection and transfer speeds are greatly affected by variations in signal strength and by the number of devices currently using the Wi-Fi network.
If you are using Wi-Fi it could be that your transfer speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
Wi-Fi connections sometimes disconnect and automatically reconnect. Whilst these disconnects and reconnects typically aren't noticed when browsing the Internet, they can have a significant impact streaming video.
Wi-Fi signals can be impacted by other Wi-Fi networks which are within range of your Wi-Fi network that are using the same Wi-Fi channel as your Wi-Fi network.
Wi-Fi signals can be impacted by other Wi-Fi networks which are within range of your Wi-Fi network which uses a Wi-Fi channel which overlaps the Wi-Fi channel used by your Wi-Fi network.
We strongly recommend you use a cabled connection where possible.
You should ensure you are in an area with a very good signal strength and if possible ensure no other devices are currently using your Wi-Fi Network.
If your Internet router or Wi-Fi access point and computer/device supports 5GHz Wi-Fi, then you should use 5GHz Wi-Fi rather 2.4GHz Wi-Fi. 5GHz Wi-Fi supports higher speeds than 2.4GHz Wi-Fi and you're less likely to have other 5GHz Wi-Fi networks which are within range of your Wi-Fi network which share or overlap the Wi-Fi channel used by your Wi-Fi network.
If you only have access to a 2.4GHz Wi-Fi connection, then you should check what other devices are using your Wi-Fi network, and whether any Wi-Fi networks which are within range of your Wi-Fi network share or overlap the Wi-Fi channel used by your Wi-Fi network.
Are you using Mobile or Wireless broadband?
Mobile or Wireless broadband download speeds are greatly affected by variations in signal strength and by the number of devices currently using the Mobile network in your area.
Mobile or Wireless broadband connections often switch between 4G, 3G and HSPA signals based on signal strength and the number of devices currently using the Mobile network in your area.
If you are using Mobile or Wireless broadband it could be that your download speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
Wireless broadband connections sometimes disconnect and automatically reconnect. Whilst these disconnects and reconnects typically aren't noticed when browsing the Internet, they can have a significant impact streaming video.
We strongly recommend you ensure you are in an area with a very good signal strength.
Do your download speeds vary significantly between peak and off-peak periods?
If your download speeds vary significantly between peak (E.g. 6-10pm) and off-peak (E.g. 2-6am) periods then this typically indicates there may be contention or congestion issues with your Internet connection.
If there are contention or congestion issues then your download speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
We recommend that you perform multiple speed tests during peak and off-peak periods and record the results. You should then discuss the results with your Internet service provider.
The speed test service provided by Ookla allows you to independently test the achievable download speed of your Internet connection. They allow you to test against speed test servers from multiple providers in multiple locations.
If possible you should perform multiple speed tests against your Internet service provider's nearest speed test server, speed test servers located in a nearby large city which are provided by someone other than your Internet service provider and speed test servers located in Sydney or Melbourne which are provided by someone other than your Internet service provider and document the results. These results should assist your Internet service provider in determining if the issue relates to the Internet service provider's network, the Internet service provider's Internet connectivity or the routes on the Internet.
Does your Internet connection disconnect and automatically reconnect?
Whilst these disconnects and reconnects may not be noticed when browsing the Internet, they can impact streaming video.
We recommend that you check your Internet router's connection logs to see how often your Internet connection is disconnecting and reconnecting. If your Internet connection is disconnecting and reconnecting more than once a day then you may wish to discuss this with your Internet service provider.
This typically occurs if your network and/or Internet connection is unable to consistently download data from the Internet with at a download speed of 4Mbps (4096kbps or 512kBps) or better for SD quality video and 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video.
We recommend you use a network and/or Internet connection which can consistently download data from the Internet with at a download speed of 4Mbps (4096kbps or 512kBps) or better for SD quality video and 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video.
There can be an almost infinite number of factors which are causing the playback issues, but the common things to consider are:-
Are you using Wi-Fi?
Wi-Fi connection and transfer speeds can be significantly slower than cable connections. Wi-Fi connection and transfer speeds are greatly affected by variations in signal strength and by the number of devices currently using the Wi-Fi network.
If you are using Wi-Fi it could be that your transfer speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
Wi-Fi connections sometimes disconnect and automatically reconnect. Whilst these disconnects and reconnects typically aren't noticed when browsing the Internet, they can have a significant impact streaming video.
Wi-Fi signals can be impacted by other Wi-Fi networks which are within range of your Wi-Fi network that are using the same Wi-Fi channel as your Wi-Fi network.
Wi-Fi signals can be impacted by other Wi-Fi networks which are within range of your Wi-Fi network which uses a Wi-Fi channel which overlaps the Wi-Fi channel used by your Wi-Fi network.
We strongly recommend you use a cabled connection where possible.
You should ensure you are in an area with a very good signal strength and if possible ensure no other devices are currently using your Wi-Fi Network.
If your Internet router or Wi-Fi access point and computer/device supports 5GHz Wi-Fi, then you should use 5GHz Wi-Fi rather 2.4GHz Wi-Fi. 5GHz Wi-Fi supports higher speeds than 2.4GHz Wi-Fi and you're less likely to have other 5GHz Wi-Fi networks which are within range of your Wi-Fi network which share or overlap the Wi-Fi channel used by your Wi-Fi network.
If you only have access to a 2.4GHz Wi-Fi connection, then you should check what other devices are using your Wi-Fi network, and whether any Wi-Fi networks which are within range of your Wi-Fi network share or overlap the Wi-Fi channel used by your Wi-Fi network.
Are you using Mobile or Wireless broadband?
Mobile or Wireless broadband download speeds are greatly affected by variations in signal strength and by the number of devices currently using the Mobile network in your area.
Mobile or Wireless broadband connections often switch between 4G, 3G and HSPA signals based on signal strength and the number of devices currently using the Mobile network in your area.
If you are using Mobile or Wireless broadband it could be that your download speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
Wireless broadband connections sometimes disconnect and automatically reconnect. Whilst these disconnects and reconnects typically aren't noticed when browsing the Internet, they can have a significant impact streaming video.
We strongly recommend you ensure you are in an area with a very good signal strength.
Do your download speeds vary significantly between peak and off-peak periods?
If your download speeds vary significantly between peak (E.g. 6-10pm) and off-peak (E.g. 2-6am) periods then this typically indicates there may be contention or congestion issues with your Internet connection.
If there are contention or congestion issues then your download speeds may be dropping below the 4Mbps (4096kbps or 512kBps) for SD quality video or 8Mbps (8192kbps or 1024kBps) or better for Full HD quality video required to reliably view the TV Show.
We recommend that you perform multiple speed tests during peak and off-peak periods and record the results. You should then discuss the results with your Internet service provider.
The speed test service provided by Ookla allows you to independently test the achievable download speed of your Internet connection. They allow you to test against speed test servers from multiple providers in multiple locations.
If possible you should perform multiple speed tests against your Internet service provider's nearest speed test server, speed test servers located in a nearby large city which are provided by someone other than your Internet service provider and speed test servers located in Sydney or Melbourne which are provided by someone other than your Internet service provider and document the results. These results should assist your Internet service provider in determining if the issue relates to the Internet service provider's network, the Internet service provider's Internet connectivity or the routes on the Internet.
Does your Internet connection disconnect and automatically reconnect?
Whilst these disconnects and reconnects may not be noticed when browsing the Internet, they can impact streaming video.
We recommend that you check your Internet router's connection logs to see how often your Internet connection is disconnecting and reconnecting. If your Internet connection is disconnecting and reconnecting more than once a day then you may wish to discuss this with your Internet service provider.
Unfortunately we are unable to provide telephone and/or real-time support. Please visit the Contact Us page and use the Contact Form to bring issues to our attention and we'll try to respond to you in a timely fashion.
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